If you find that your promotion code isn't working, please check the below:
You can only use one discount/promo code per order.
Discount/promo codes cannot be used for gift vouchers or for any delivery charges.
As our discount/promo codes vary, so do the terms and conditions of each. Make sure you check when you receive any codes as some may only be valid for certain items and the majority of codes will have an expiry date. You should be able to find the terms and conditions in the same place you found the code whether it be through an email or on our website. Check out our T&Cs for more information.
If you've received the code in an email from The Cane Straw Co, the code may also be locked to that email address. Make sure you're trying to use the code using The Cane Straw Co account with the same email address as the one to which we sent the code.
If your discount code is still not working after checking all of the above, please get in touch with us so we can help you further.